Desautels Marketing specialises in customer satisfaction audits in industrial markets.

We measure customer satisfaction for firms…

• That operate in the business-to-business sector
• That are medium or large in size, often public firms
• Whose clientele is North-american or global

We use in-depth telephone surveys or more qualitative methods such as face-to-face interviews and industrial focus groups.

Our interviews are conducted in the language used in the countries targeted by the study: English, French, Spanish, Arab or other.

We supply a large Index of evaluation criteria to our clients, which facilitates the choice of satisfaction criteria to be used in the study.

Our questionnaires are made to collect all the appropriate statistical data as well as the more qualitative information that explain satisfaction results.

Our fieldwork is flexible and thorough. We reach the right business respondents and sustain their interest during a complete phone interview.

We are fast and professional.